Get in touch.

I sold a ticket and can no longer supply it

Open the order and use “I no longer have this ticket”. It refunds your buyer in full, takes the listing down and tells them immediately — which matters most while the event is still ahead of them. You don’t need to wait for us.

What happens if a seller doesn’t deliver?

Sellers who don’t deliver a ticket or respond to their buyer may have their listing restricted. Each refund for a ticket that wasn’t delivered is a private strike — only the seller sees it. At two strikes, new listings pause until the seller gets in touch with us. Using “I no longer have this ticket” never counts as a strike.

I want to take my listing down

Your locker has an Edit and Remove listing control on each of your active listings.

My QR code says “already claimed”

For wristband events, a QR showing “claimed” usually means the seller has collected the wristband for you — message them before disputing. It normally means your wristband is sitting with them waiting to be handed over, not that anything is wrong with the ticket.

I paid and haven’t received my ticket

Message the seller from the order page first — most cases are just a slow reply. If you get nothing, raise a dispute on that page and your money stays protected while we look at it.

My payout hasn’t arrived

Check payout setup is finished — money is held until it is. Once released, bank transfers take a few working days, and the first one takes longest.

What is St Tix Insiders?

Insiders are invited members who get ticket alerts a few minutes (currently up to 10) before other people who’ve requested the same event. They also get an in-app alert whenever a ticket is listed for an event we’ve marked as hot, even if they haven’t requested it. Every listing is public and can be bought by anyone the moment it’s posted — Insiders don’t get holds, reserved tickets or hidden listings, only earlier alerts. Membership is by invitation for now.