Support
Get in touch.
Run by St Andrews students, so it’s a person reading these, not a helpdesk. Email is best for anything about money or a specific order — include the order link and we can look it up straight away.
evanpatel3826+support@gmail.com
Orders, refunds, payouts, anything urgent.
@standrewstix
DMs, event drops, and general questions.
Before you email
I sold a ticket and can no longer supply it
Open the order and use “I no longer have this ticket”. It refunds your buyer in full, takes the listing down and tells them immediately — which matters most while the event is still ahead of them. You don’t need to wait for us.
I want to take my listing down
Your locker has an Edit and Remove listing control on each of your active listings.
My QR code says “already claimed”
For wristband events, a QR showing “claimed” usually means the seller has collected the wristband for you — message them before disputing. It normally means your wristband is sitting with them waiting to be handed over, not that anything is wrong with the ticket.
I paid and haven’t received my ticket
Message the seller from the order page first — most cases are just a slow reply. If you get nothing, raise a dispute on that page and your money stays protected while we look at it.
My payout hasn’t arrived
Check payout setup is finished — money is held until it is. Once released, bank transfers take a few working days, and the first one takes longest.
What is St Tix Insiders?
Insiders are invited members who get ticket alerts a few minutes (currently up to 10) before other people who’ve requested the same event. Every listing is public and can be bought by anyone the moment it’s posted — Insiders don’t get holds, reserved tickets or hidden listings, only an earlier alert. Membership is by invitation for now.