Trust & safety

How St Tix keeps you safe.

  • You pay St Tix, not the seller

    The seller isn't paid until you've got your ticket or had time to report a problem.

  • No buyer fee

    The price you see is the price you pay.

  • Face value on every listing

    Every listing shows its price against the ticket's face value.

  • Report a problem freezes the payment

    Something wrong? Tap Report a problem on your order and the seller isn’t paid while we look into it.

  • No ticket? Full refund.

    If the seller can't show they sent your ticket, you get a full refund.

  • Name-locked tickets

    When we know an event's tickets are name-locked, you'll be warned before you buy.

  • Sellers who let buyers down

    They can lose the ability to sell on St Tix.

Worth knowing: we don’t verify tickets or student status, so keep your conversation in the order chat and report problems fast.

Contact us

Email evan@standrewstix.co.uk with your order link. More answers on the help page.