Trust & safety
How St Tix keeps you safe.
You pay St Tix, not the seller
The seller isn't paid until you've got your ticket or had time to report a problem.
No buyer fee
The price you see is the price you pay.
Face value on every listing
Every listing shows its price against the ticket's face value.
Report a problem freezes the payment
Something wrong? Tap Report a problem on your order and the seller isn’t paid while we look into it.
No ticket? Full refund.
If the seller can't show they sent your ticket, you get a full refund.
Name-locked tickets
When we know an event's tickets are name-locked, you'll be warned before you buy.
Sellers who let buyers down
They can lose the ability to sell on St Tix.
Worth knowing: we don’t verify tickets or student status, so keep your conversation in the order chat and report problems fast.
Contact us
Email evan@standrewstix.co.uk with your order link. More answers on the help page.